Policy

Thank you for choosing Carved + Crafted by Fresh Ideas, where we’re dedicated to providing you with a remarkable experience filled with exceptional quality, stellar service, and innovative culinary delights. Our team of professionals is here to support you every step of the way in planning your special event. Please take a moment to read our policies.

Planning Your Event

To ensure that your event is everything you envision and more, we kindly request that you book at least ten business days in advance and include a minimum of 12 guests. However, we understand that sometimes plans change unexpectedly, and we’ll do our best to accommodate your needs. Our hard cut off to accept orders for an event is 3 calendar days prior to the event. There will be a 10% Rush Order Fee assessed for any event booked less than 5 days prior to the event. Maryville Catering has first right of refusal on any event larger than $500 on campus. Approval to use outside food must be obtained from the Director of Dining Services on Campus.

Custom Menus

For a truly customized experience, such as custom menus and themes, we kindly request a 21-day notice to allow for thoughtful menu planning and sourcing of the freshest ingredients.

Pricing

Standard hours of operation are 8am-8pm Sunday thru Saturday. Events before or after these times can be accommodated with a 21-day notice to allow for proper scheduling for the event. Events prepared and served outside of this service window will incur extra labor charges. Please contact your event coordinator for further details. The minimum charge for any catering offered outside of standard operating hours (prior to any additional charges, including labor) is $1,000. For additional alternatives and further questions, please contact your event coordinator.

Guest Counts

We require a guest count 5 business days prior to the event. For hors d’oeuvre orders, we kindly request your confirmed number of guests be specified no later than 10 business days prior to the event. This number is considered the guaranteed guest count, and you will be billed for this number or the number of actual attendeeswhichever is higher. Guest counts submitted after these deadlines will be accommodated to the best of our ability; however, we may not be able to provide the exact orders requested after these deadlines.

Event Time

Events are billed in 4-hour increments. Events exceeding the 5-hour limit will be subject to additional service fee of $75 per hour.

Cancellation

While we hope that cancellations won’t be necessary, we understand that circumstances may arise. We kindly ask for at least five business days’ notice for cancellations to avoid any charges. In the event of unforeseen cancellations, within three business days, billing will occur for 100% of the event unless the booking can be rescheduled within 48 hours.

Serviceware and China

As a standard- buffet dinners and plated dinners served in doors will be served on china. Buffet dinners that are served “Cook-out Style” outdoors will be served on high-end disposables.

The Catering Manager will work with you to decide what set up is best for your event. Any specialty event china that havs to be rented will be billed back to you at the cost we incur for them, plus a 10% service fee.

Any set up that is using in-house china, or disposable service ware- the cost of the service ware will be included in the cost of the event and will not incur any additional charges.

Linen

Linen is provided at an additional cost based on the price that we incur for the linen rental. The Catering Manager will work with you on linen selection and pricing.

Tax Exempt

Tax-exempt forms must be submitted at final contract signing.

Billing & Payment

A form of payment (purchase order, cash, check or credit card) is kindly requested 5 business days prior to the event date.

Special Dietary Needs

Your guests’ dietary preferences are important to us. Please inform us of any special dietary requirements as soon as possible, and no later than three business days prior to your event. Our culinary team will work diligently to accommodate these needs.

Calorie Counts

2000 calories a day is used for general nutrition advice, but calorie needs vary. Additional nutrition information available upon request.

Meeting Room & Equipment

We will work with you to contact the correct person at the school that is needed to book event space and AV needs.